Rate and Review Advanced Towing

- Criminal - - Shawn - 1/5/2015 - comment
This company was contracted to tow my car after it was recovered from being stolen while I was out of town. I got back into town on a Friday, called around 3:30 pm to ask for pricing and what time they close. They were charging me $480 to pick up my stolen car and were going to charge an addition $25 every day thereafter. When I tried to explain to them the situation they refused to work with me, even though there were multiple police reports documenting the incident. They then proceeded to lie to me, telling me they closed at 4:30 pm when they actually closed at 5:00 pm. I was too far away to get there by 4:30, but had I known they were open until 5, I would have been able to make it. I then called on Saturday morning, again to check the time they closed. They answered the office phone, then proceeded to tell me that the office was closed, but they could open it up so that I could my car, for a fee of $50. Livid, I tell them I'll pick it up on Monday so that I can talk to someone in charge. I get there on Monday, and the receptionist lays out a bill for me. A $125 towing fee, a $40 mileage fee, even though I didn't leave my car where it was found, a $40 registration fee and a $40 filing fee so that they can look up and notify who the car belongs too, even though that was already known since my car had been reported as stolen and I just couldn't pick it up because I was out of town, not to mention they hadn't even put the registration or anything on file because they had to have me find the registration and point out that I was indeed the owner, so that money was for nothing, and then $25 a day for twelve days, would have been nine had I not been lied to, for a grand total of $555. They then took over an hour getting my car out of their lot. The entire time, no one with any authority came out to talk to me the entire time and the only option the receptionist gave me was to leave my number and hope the owner called me back. This is one of the shadiest, most transparently greedy and corrupt companies I've ever dealt with. If you have the option, take your money/services elsewhere.
     Jessica Lee - 3/27/2017 - Yes I had a terrible experience as well.. They damaged my 19 year old BMW and was totally un available when AAA wanted to discuss it with them ..I am sick over this and lost my deal to sell it to a business contact because of the damage. A guy named Mike called the body shop, not sure how he found out where it was taken after they dropped it at my mechanics shop, asking all sorts of questions and would not call me. Clear they were guilty. I am pursuing legal means to get my money from them for the repair as well as seeing if they could be shut down. NEVER LET THEM TOW YOUR CAR.....